Refund policy
🧾 Refunds & Returns Policy
Thank you for shopping with Mark & Mortar 💛
All of our embossers, stamps, and custom products are made-to-order and personalized, carefully crafted just for you. Each piece is uniquely created and cannot be resold.
🔄 Returns & Exchanges
Because all products are custom-made, we kindly ask customers to review all personalization details carefully before placing an order.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect selection (size, design, or style)
- Errors in customization details provided by the customer (e.g. name, initials, text, or logo)
✨ Damaged, Defective, or Incorrect Items
Your satisfaction is our top priority.
If your item arrives:
- Damaged during shipping
- Defective or not functioning properly
- Incorrect (wrong design, text, or product)
Please contact us within 48 hours of delivery and provide:
📸 Clear photos of the item
📦 Photos of the packaging (if applicable)
We will gladly offer:
✔ A free replacement
✔ Or a full refund (depending on the situation)
📦 Order & Delivery Issues
If your order is marked as delivered but has not been received, please contact us within 3 business days.
Before reaching out, we recommend checking:
- Around your delivery area
- With household members
- With your local carrier
After this timeframe, we may not be able to take responsibility for lost packages.
🚚 Processing & Shipping
All embossers and stamps are custom-made to order.
- Processing time: 2–5 business days
- Shipping time: 5–10 business days (depending on destination)
Please note that delays may occur during peak seasons, holidays, or due to courier services.
📩 Contact Us
If you have any questions or concerns, please feel free to reach out:
We aim to respond within 24 hours.
💛 Thank You
Thank you for choosing Mark & Mortar.
Every piece is crafted with care to leave a lasting impression ✨